Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after business hours will be processed the next business day.
Shipping Rates & Delivery Time
We offer FREE standard shipping on all orders.
Estimated delivery time:
-
3–5 business days after order processing
Delivery times may vary slightly depending on location, carrier delays, or peak shipping periods.
Shipping Coverage
We currently ship to addresses within the United States only. We do not ship internationally at this time.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.
Shipping Carriers
Orders are shipped via trusted U.S. carriers such as UPS, FedEx, or USPS, depending on the destination and fulfillment location.
Bulk & Institutional Orders
For large volume or institutional orders, shipping timelines and methods may vary. Please contact us directly for customized logistics support.
Delays & Exceptions
While we strive to meet all delivery estimates, delays may occur due to weather, carrier issues, or high demand periods. Once an order has been shipped, delays caused by the carrier are outside of our control, but we will assist in resolving any issues when possible.
Incorrect Shipping Information
Please ensure all shipping details are accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Shipping Policy Updates
We reserve the right to update or modify our shipping terms, including promotional offers such as free shipping, at any time without prior notice. Any changes will not affect orders that have already been placed and confirmed.
Contact Us
For any shipping-related questions, please contact:
HotCold Motion Compress, LLC
U.S. Supplier — Based in Maryland
Shipping Nationwide
Email: info@motioncompress.com
Phone: (443) 261-0444
We are committed to providing reliable and efficient shipping for all customers, including healthcare, institutional, and commercial buyers nationwide.