Returns and Refunds

Returns:
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, a receipt or proof of purchase is required.  

Refunds:
Once your return is received and inspected, we will send you an email to notify you that your returned item was received . We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at hotcoldmotioncompress@gmail.com.

Exchanges:
Items are only replaced if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hotcoldmotioncompress@gmail.com with the subject line "Customer Service" for further instructions.

Shipping:
To return your product, send us an email at hotcoldmotioncompress@gmail.com for mailing instructions.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.